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Purchasing Conditions

Purchasing Conditions

Privacy notice

 We do not share your information with any other parties.

Terminology

House Of Donaldson 

Custom made products are products made from measurements (such as suits and tuxedos).
Standard products are products not made from measurements (such as bow ties and cufflinks and ready to wear clothing).

Order

When you have completed your order, you will receive an order confirmation by e-mail. Custom orders will be sent tracking information.

Production and delivery

Standard products are 10-21 days for delivery. 

Custom made items can take up to 2-6 weeks to be delivered. In some orders, we use DHL for our deliveries so you can easily follow your order through the tracking system DHL offers. 

Payment terms

Payment can be made by Visa, MasterCard, American Express or PayPal. When you have completed your payment your order will be sent to production.

Freight

The tracking number to get this information will be set to your order when the package is shipped. All purchases made with Being Dapper include a shipment contract. Being Dapper will not be responsible for delays within the recipient's control, such as recipient not being available to accept delivery, having supplied Being Dapper with incorrect delivery information, or is unable or unwilling to cooperate with the carrier and/or customs. When the order is in carrier's hands, the carrier is responsible for it.

Return policy

We want a 100% satisfaction from our customers Being Dapper products are you have up to 7 days to the day it is shipped to your doorstep. Please return the products in its original packaging unused. Or if the product is defective we will give you a full refund or credit for another product. The only non-returnable items are custom made pieces such as made to measure suits, tuxedos,  custom dress shirts or bespoke shoes or custom made accessories. Buyer pays for returns.

Care advice

Always keep your custom made product on a hanger when not in use. Use a spray bottle with cold water to easily spray the fabric in order to straighten wrinkles. It is possible to iron the fabric, but only with low heat and preferably with a towel between the iron and the fabric in order to maintain the quality of the fabric. Cleaning advice: Dry clean only.

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SATISFACTION GUARANTEE

7 day return on all none custom unused items

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